frequently asked questions
Your Questions, Answered With Clarity & Confidence
Gas installations shouldn’t feel complicated. Whether you’re a homeowner, business owner, or simply exploring the benefits of LP gas, this FAQ gives you clear, practical guidance based on South African regulations, SANS standards, and real‑world experience.
Our goal is simple: keep you safe, compliant, and informed — with no jargon, no guesswork, and no surprises.
Do I need a Certificate of Compliance (COC) for my gas installation?
Short answer:
Yes. Any permanent gas installation or major change must be inspected and issued a valid Gas Certificate of Compliance (CoC) by a registered installer.
When to call a pro:
Always — book a certified installer to inspect and
issue the CoC.
What is SANS 10087-1 and why does it matter?
Short answer:
SANS 10087-1 is the South African standard that defines safe installation and testing requirements for LP gas systems. Compliance protects safety and insurance cover.
When to call a pro:
If you’re unsure whether your system meets the current standard, request a professional inspection.
Does my insurance require a CoC?
Short answer:
Yes. Most insurers require a
valid CoC for any gas installation. Claims may be rejected if your system is
not compliant.
When to call a pro:
After installation, modifications, or when renewing insurance.
Is DIY gas work allowed?
Short answer:
No. Gas work is regulated and
potentially dangerous. DIY repairs or uncertified installations can void
insurance and breach legal requirements.
When to call a pro:
Always hire a registered professional.
Will replacing an appliance affect my CoC or insurance?
Short answer:
Yes. Replacing or modifying
appliances can affect compliance. A re‑inspection may be required.
When to call a pro:
Before or immediately after replacement.
Installations & System Requirements
How often should my gas system be inspected?
Short answer:
Regularly. Many systems should be inspected every 3–5
years; insurers or specific appliances may require more frequent checks.
When to call a pro:
Schedule an inspection if you haven’t had one in the
last 3–5 years or after any modification.
What happens during a Certificate of Complaince/Conformity (CoC) inspection?
Short answer:
The installer checks cylinder storage and ventilation,
inspects piping and fittings, verifies regulators and valves, performs pressure
and leak tests, and confirms appliance installation.
When to call a pro:
Book a certified installer to perform the inspection
and issue the CoC.
Can I use flexible hoses or run piping through cupboards?
Short answer:
Only approved hoses and methods
are allowed. Cupboards used for cylinders must have permanent ventilation and
correct clearances.
When to call a pro:
Consult a registered installer
to confirm correct materials and routing.
Where can I place my gas cylinders?
Short answer:
Cylinders must be outdoors or in a compliant enclosure with correct clearances, ventilation, and safety distances.
When to call a pro:
Before installing or relocating cylinders.
Can I install a gas geyser indoors?
Short answer:
Only certain flued models may be
installed indoors, and strict ventilation rules apply.
When to call a pro:
Before purchasing or installing
a geyser.
How long does an installation or inspection take?
Short answer:
Inspections: 30–90 minutes.
Simple installations: a few hours.
Complex or commercial systems: longer.
When to call a pro:
Request a site assessment for an accurate estimate.
How much will it cost?
Short answer:
Costs vary depending on scope.
You’ll receive an itemised quote after an on‑site assessment.
When to call a pro:
Always request a transparent,
written quote before work begins.
Safety & Emergencies
I smell gas — what should I do right now?
Short answer:
Turn your gas off Treat it as an emergency. Do not switch electrical items on/off, do not light flames, evacuate the building, and call emergency services or a certified gas technician immediately.
When to call a pro:
Immediately — professional intervention is essential.
How are gas leaks detected and repaired?
Short answer:
Professionals use electronic detectors and pressure testing to locate
leaks precisely, then repair components to SANS standards and retest the
system.
When to call a pro:
Always — do not attempt DIY leak detection or repair
Is it safe to leave my gas cylinder connected when not in use?
Short answer:
Yes, if the installation is compliant — but always close the cylinder valve when leaving home for extended periods.
When to call a pro:
If you’re unsure whether your installation is safe.
Can gas appliances be used during load‑shedding?
Short answer:
Yes. Gas appliances operate
independently of electricity, but ensure ventilation and compliance.
When to call a pro:
If converting electrical appliances to gas.
Appliances & Usage
What size gas cylinder do I need?
Short answer:
It depends on the appliance:
- - Stoves: 9kg–19kg
- - Gas geysers: 19kg–48kg
- - Heaters: 9kg–19kg
When to call a pro:
Ask for a recommendation based
on your appliance and usage.
Can I connect multiple appliances to one cylinder?
Short answer:
Yes, if the installation is designed for it and complies with SANS requirements.
When to call a pro:
Before adding or modifying appliances.
Do gas appliances need servicing?
Short answer:
Yes. Burners, regulators, and
safety devices should be serviced annually for efficiency and safety.
When to call a pro:
Before adding or modifying appliances.
Documentation & Aftercare
Do you provide digital CoCs and documentation?
Short answer:
Yes. You should receive a
digital CoC, photos of tests, and a clear report for insurance and records.
When to call a pro:
If your installer does not
provide proper documentation.
How do I choose the right installer?
Short answer:
Choose a registered, certified installer who issues legitimate CoCs, follows SANS standards, uses professional tools, and offers aftercare and emergency support.
When to call a pro:
Before hiring — ask for
certification and sample CoCs.
If you suspect a gas leak:
1. Turn off the gas supply at the cylinder or main valve if it is safe to do so.
2. Do not operate electrical switches or use open flames.
3. Evacuate everyone from the building.
4. Call emergency services
and a certified gas technician immediately.
WHEN PROFESSIONAL HELP IS REQUIRED
1. Immediate help:
If you smell gas, hear hissing, or suspect a leak — evacuate and call emergency services or a certified installer.
2. After any change:
New appliances, replacements, or upgrades require inspection and possibly a new CoC.
3. For peace of mind:
If you haven’t had a professional inspection in 3–5 years, schedule one.